Intro At Acumen, customers had no way to self-serve when they needed help. They sought to to improve their customer community by allowing them to self-serve in a more robust manner. Users will be able to more easily find the information they need, get help, and...
My largets and most successful project at IBM was the Great America customer portal project. The existing jumble of systems was disparate and obselete–and a perfect candidate for a Salesforce Experience Site. With an amazing Agile team, I designed a modern,...
Another iteration? Yes. Another iteration. The Guild is struggling with customer engagement and brand awareness in its 6th year. It’s time to take a strategic pause to revisit our mission & vision statement, figure out who we are marketing to, segment our...
When I began my time at (ISC)², it was apparent that there was no design system in use. There had been two attempts by my predecessor to start one, but it came to nothing. The digital properties were inconsistent in design and had several accessibility issues. ...
Intro Certified (ISC)² members are required to earn and submit Continuing Professional Education (CPE) credits during their three-year certification cycle. The total number of CPE credits earned within a three-year cycle must add up to the minimum CPE credits required...
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