by stephy | Apr 13, 2023
Intro At Acumen, customers had no way to self-serve when they needed help. They sought to to improve their customer community by allowing them to self-serve in a more robust manner. Users will be able to more easily find the information they need, get help, and...
by stephy | Apr 6, 2023
My largest and most successful project at IBM was the Great America customer portal project. The existing jumble of systems was disparate and obsolete–and a perfect candidate for a Salesforce Experience Site. With an amazing Agile team, I designed a modern,...
by stephy | Jan 11, 2021
LCreate anticipation for next event Ldisplay badges users have earned LAllow user choose the type of content they want to see. Lencourange conversation on weekly topics Lpersonalized content Lshow that we’re working for our industry and members, encourage...
by stephy | Jan 8, 2021
When I began my time at (ISC)², it was apparent that there was no design system in use. There had been two attempts by my predecessor to start one, but it came to nothing. The digital properties were inconsistent in design and had several accessibility issues. ...
by stephy | Jan 7, 2021
Intro Certified (ISC)² members are required to earn and submit Continuing Professional Education (CPE) credits during their three-year certification cycle. The total number of CPE credits earned within a three-year cycle must add up to the minimum CPE credits required...
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