My largets and most successful project at IBM was the Great America customer portal project. The existing jumble of systems was disparate and obselete–and a perfect candidate for a Salesforce Experience Site.
With an amazing Agile team, I designed a modern, efficient customer portal by balancing out-of-box and custom component design to stay within the $20M budget.
While this case study is being built, feel free to check out the prototype.
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