At Acumen, customers had no way to self-serve when they needed help. They sought to to improve their customer community by allowing them to self-serve in a more robust manner. Users will be able to more easily find the information they need, get help, and communicate with each other.
- Facilitate & track the onboarding process
- Enhance self-service capabilities around knowledge and support
- Enable a way for Acumen staff to alert their users about important issues
Working along side an amazing business analyist and technical lead, we designed a solution in Salesforce Experience Cloud. The customer wanted to keep the build as out-of-the-box as possible to keep costs down and to launch faster.