Intro At Acumen, customers had no way to self-serve when they needed help. They sought to to improve their customer community by allowing them to self-serve in a more robust manner. Users will be able to more easily find the information they need, get help, and...
My largets and most successful project at IBM was the Great America customer portal project. The existing jumble of systems was disparate and obselete–and a perfect candidate for a Salesforce Experience Site. With an amazing Agile team, I designed a modern,...
Intro Certified (ISC)² members are required to earn and submit Continuing Professional Education (CPE) credits during their three-year certification cycle. The total number of CPE credits earned within a three-year cycle must add up to the minimum CPE credits required...
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