by stephy | Apr 13, 2023
Intro At Acumen, customers had no way to self-serve when they needed help. They sought to to improve their customer community by allowing them to self-serve in a more robust manner. Users will be able to more easily find the information they need, get help, and...
by stephy | Apr 6, 2023
My largest and most successful project at IBM was the Great America customer portal project. The existing jumble of systems was disparate and obsolete–and a perfect candidate for a Salesforce Experience Site. With an amazing Agile team, I designed a modern,...
by stephy | Jan 7, 2021
Intro Certified (ISC)² members are required to earn and submit Continuing Professional Education (CPE) credits during their three-year certification cycle. The total number of CPE credits earned within a three-year cycle must add up to the minimum CPE credits required...
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